Terms of Service
Welcome to Gemstone Fields. These Terms of Service govern your access to and use of the Gemstone Fields website, including any purchase of products through our online store.
Throughout these Terms, “Gemstone Fields,” “we,” “us,” and “our” refer to Gemstone Fields. “You” and “your” refer to any visitor to or customer of our website.
By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms of Service, along with our Privacy Policy, Shipping & Delivery Policy, and Returns, Exchanges & Refunds Policy. If you do not agree to these Terms, please do not use our website or place an order.
1. Online Store Use
You represent that you are at least the age of majority in your state or province of residence, or that you are using this site with the involvement and permission of a parent or legal guardian.
You may use our website and products only for lawful, personal, non-commercial purposes. You may not use the site in a way that violates applicable law, infringes the rights of others, interferes with the website’s operation, or attempts to gain unauthorized access to our systems, customer information, or content.
We reserve the right to refuse service, cancel orders, limit quantities, or restrict access to the website when reasonably necessary to protect Gemstone Fields, our customers, or our suppliers.
2. Products and Availability
Gemstone Fields offers a carefully selected collection of home décor, botanical objects, gifts, tabletop pieces, natural textures, and seasonal finds.
Many pieces are available in limited quantities. Product availability is not guaranteed, and we may limit quantities, discontinue products, or update product descriptions, pricing, or availability at any time without notice.
Some products may ship directly from a trusted supplier partner. Supplier-direct items may have different processing times, shipping arrangements, packaging, or return eligibility. Product pages and our Shipping & Delivery Policy provide additional information about these items.
We reserve the right to cancel an order if a product is unavailable, incorrectly priced, affected by a supplier inventory issue, or cannot reasonably be fulfilled. If we cancel an order after payment has been received, we will notify you and issue a refund for the unavailable item or order, as applicable.
3. Product Descriptions and Natural Variation
We work to describe and photograph products as accurately as possible. However, colors, finishes, textures, dimensions, and appearance may vary depending on your screen settings, lighting, photography, natural materials, hand-applied finishes, artisan processes, and manufacturing variation.
Natural and handmade materials may include variations in tone, grain, pattern, glaze, texture, weave, shape, finish, or minor irregularities. These characteristics are part of the individual nature of the product and are not considered defects.
Please review product dimensions, materials, weight, care information, and installation details before purchasing. If you have a question about an item, contact us at [your customer-service email] before placing your order.
4. Pricing and Payment
All prices are shown in U.S. dollars unless otherwise stated. Product prices, shipping charges, promotions, and availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, taxes, availability, or other information at any time. If an error affects an order you have placed, we may cancel the order or contact you with the corrected information and an opportunity to continue or cancel the purchase.
Payment must be received and authorized before an order is accepted and processed. You agree to provide current, complete, and accurate billing, contact, and payment information.
We may refuse or cancel orders that appear fraudulent, unauthorized, intended for resale, or otherwise inconsistent with these Terms.
5. Shipping and Delivery
Our Shipping & Delivery Policy is incorporated into these Terms by reference.
Most qualifying orders ship via UPS Ground at the rate shown at checkout. Standard shipping rates apply to eligible, standard-size merchandise. Certain supplier-direct, oversized, unusually heavy, fragile, special-order, or statement pieces may have shipping charges based on their size, weight, packaging requirements, and destination.
Some items may ship separately from trusted supplier partners, arrive in multiple packages, or have product-specific processing and delivery arrangements. Any special shipping terms will be shown at checkout or on the relevant product page before purchase.
Delivery estimates are not guarantees. Processing time and carrier transit time are separate. We are not responsible for delays caused by carriers, weather, holidays, supplier interruptions, incorrect shipping information submitted by a customer, or other circumstances outside our reasonable control.
Please review your shipping address carefully before submitting an order. We cannot guarantee address changes, order changes, or cancellations after an order has entered processing, been submitted to a supplier-direct partner, or shipped.
6. Returns, Exchanges, and Refunds
Our Returns, Exchanges & Refunds Policy is incorporated into these Terms by reference.
Eligible unused stocked merchandise may be returned only in accordance with the posted return policy. Return eligibility, timelines, customer responsibility for return shipping, inspection requirements, restocking fees, and exclusions apply.
Supplier-direct, special-order, oversized, unusually heavy, freight-shipped, seasonal final-sale, gift-wrapped, personalized, opened, used, or otherwise excluded products may not be eligible for return.
If an item arrives damaged, defective, or incorrect, please contact us within the timeframe stated in our Returns, Exchanges & Refunds Policy and retain all original shipping materials until the issue has been reviewed.
7. Wall Mounts and Installation
Certain Gemstone Fields products are intended for wall display or mounting. Customers are responsible for reviewing the product’s dimensions, weight, hanging mechanism, and installation details before purchase.
Secure installation depends on wall material, product weight, hardware, anchors, placement, and installation method. Unless expressly stated on the product page, mounting hardware is not included.
Use appropriate anchors, screws, and installation methods for your wall type and the specific product. For heavy, oversized, or high-value wall pieces, professional installation is recommended.
Gemstone Fields is not responsible for personal injury, property damage, product damage, improper installation, insufficient hardware, or damage resulting from installation or use that is inconsistent with product instructions.
8. Gift Services
Gift wrap, gift messages, and other gift-related services may be available for eligible stocked items. Supplier-direct, oversized, special-order, or separately shipped products may not be eligible for gift services.
We may make reasonable formatting adjustments to gift messages for clarity, space, or appropriateness. Gift messages must not contain unlawful, threatening, harassing, abusive, or otherwise inappropriate content.
Gift cards, if offered, are subject to their stated terms and may not be returned or redeemed for cash except where required by law.
9. Promotions and Discount Codes
Promotions, discount codes, gifts with purchase, seasonal offers, and other special terms may be modified or ended at any time without notice unless a specific end date is stated.
Unless otherwise stated:
- Promotions cannot be combined with other offers.
- Promotions do not apply to shipping charges, taxes, gift cards, prior purchases, or excluded products.
- Supplier-direct, special-order, limited-edition, seasonal, and sale items may be excluded.
- Promotions are valid only while supplies last.
- If a qualifying order is returned or canceled, the associated promotional value may be adjusted or removed from the refund as permitted by law.
10. Intellectual Property
All content on the Gemstone Fields website—including text, photographs, product descriptions, graphics, logos, branding, design elements, and site organization—is owned by or licensed to Gemstone Fields and is protected by applicable intellectual-property laws.
You may not copy, reproduce, distribute, modify, publish, sell, display, scrape, or otherwise use our website content for commercial purposes without prior written permission from Gemstone Fields.
Product names, trademarks, artwork, images, and brand materials belonging to third-party designers, artists, or suppliers remain the property of their respective owners.
11. Third-Party Services and Links
Our website may use or link to third-party services, including Shopify, payment processors, shipping carriers, email providers, social-media platforms, supplier partners, analytics tools, or external websites.
We do not control and are not responsible for third-party websites, products, services, content, availability, privacy practices, or terms. Your use of third-party services is governed by the applicable third party’s own terms and policies.
12. User Content and Communications
If you submit reviews, comments, photographs, feedback, suggestions, or other content to Gemstone Fields, you represent that you have the right to submit it and that it does not violate another person’s rights or applicable law.
You grant Gemstone Fields a non-exclusive, royalty-free, worldwide license to use, reproduce, edit, publish, display, and distribute that content in connection with our business, website, marketing, and social-media channels. We may use your first name, first initial, city, or other non-sensitive information with a review or testimonial unless you ask us not to.
We are not obligated to publish, compensate, or respond to submissions. We may remove content that is unlawful, abusive, misleading, infringing, or otherwise inappropriate.
13. Prohibited Uses
You may not use the website or its content:
- For any unlawful or fraudulent purpose
- To violate applicable laws, regulations, or the rights of another person
- To infringe intellectual-property, privacy, or publicity rights
- To transmit malware, harmful code, or disruptive material
- To collect, scrape, harvest, or track personal information about others
- To interfere with the security, operation, or functionality of the website
- To impersonate another person or submit false or misleading information
- To use automated means to access the site without written authorization
- To resell products purchased from Gemstone Fields without written permission
We reserve the right to terminate or restrict access to the website or cancel orders when these Terms are violated.
14. Disclaimer of Warranties
To the fullest extent permitted by law, the Gemstone Fields website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free of harmful components. We do not guarantee that product photographs, colors, descriptions, prices, availability, shipping estimates, or other site content will always be complete, accurate, or current.
Nothing in these Terms limits rights or warranties that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by law, Gemstone Fields and its owners, employees, contractors, suppliers, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the website, purchase of products, inability to use products, shipping delays, installation, or these Terms.
To the fullest extent permitted by law, our total liability for any claim related to a product or order will not exceed the amount you paid to Gemstone Fields for the specific product or order giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
16. Indemnification
You agree to defend, indemnify, and hold harmless Gemstone Fields and its owners, employees, contractors, suppliers, affiliates, and service providers from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:
- Your violation of these Terms
- Your misuse of the website or products
- Your violation of applicable law
- Your infringement of another person’s rights
- Your improper installation, handling, or use of wall-mounted, fragile, or decorative products
17. Governing Law
These Terms and any dispute relating to the Gemstone Fields website, products, or services are governed by the laws of the State of Georgia, without regard to conflict-of-law principles.
Any legal action or proceeding arising from these Terms shall be brought in a court of competent jurisdiction located in Georgia, unless applicable law requires otherwise.
18. Changes to These Terms
We may update these Terms of Service from time to time. Changes are effective when posted on this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Terms.
19. Contact Information
Questions about these Terms of Service may be sent to:
Gemstone Fields
hello@gemstonefields.com
