Refund policy

We want you to love the pieces you bring home from Gemstone Fields. Every item in our collection is chosen with care, and we handle return requests thoughtfully and fairly.

Because our collection includes limited, fragile, seasonal, supplier-direct, and statement pieces, the guidelines below help us care for both our customers and the products we send into the world.

Eligible Returns

We accept return requests for eligible, unused items within 14 calendar days of delivery.

To be eligible for return, an item must be:

  • Unused, unaltered, and in original condition
  • Returned in its original packaging, including all boxes, protective materials, inserts, tags, and accessories
  • Free of marks, wear, damage, fragrance, candle wax, or any signs of use
  • Packed securely enough to arrive safely and in resalable condition
  • Accompanied by proof of purchase

To start a return, please email hello@gemstonefields.com within 14 calendar days of delivery. Include your order number, the item or items you would like to return, and a brief reason for your request.

Please do not send an item back before receiving return authorization and instructions from Gemstone Fields.

Return Shipping

Customers are responsible for return shipping costs for approved change-of-mind returns, including the cost of appropriate tracking and insurance.

We strongly recommend using a trackable and insured shipping method, especially for fragile, heavy, or higher-value items. Gemstone Fields is not responsible for returned merchandise that is lost, damaged, or delayed while in transit back to us.

Original outbound shipping charges are non-refundable after an order has shipped.

Refunds

After an authorized return is received and inspected, we will notify you by email of the approval or denial of your refund.

If approved, refunds are issued to the original payment method. Please allow 5–10 business days after approval for your payment provider to process the refund.

Approved refunds are issued for the merchandise value of the returned item or items, less:

  • Original outbound shipping charges
  • Any return-label cost paid by Gemstone Fields on your behalf, if applicable

If a returned item arrives used, damaged, incomplete, inadequately packed, or otherwise not in resalable condition, the return may be denied or a partial refund may be issued at our discretion.

Exchanges

At this time, Gemstone Fields does not offer direct exchanges.

If you would like a different item, please request a return for your eligible item and place a new order when you are ready. This helps ensure that the piece you would like remains available.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for return or exchange except in cases of confirmed damage, defect, or fulfillment error:

  • Supplier-direct, dropship, special-order, or made-to-order items
  • Oversized, unusually heavy, freight-shipped, or special-delivery items
  • Wall mounts and sculptural wall pieces identified on the product page as final sale
  • Sale, clearance, or promotional items marked Final Sale
  • Seasonal merchandise purchased after a stated seasonal return deadline
  • Gift cards
  • Gift-wrapped or personalized items
  • Candles, matches, or other items that have been burned, opened, used, or altered
  • Items returned without prior authorization
  • Items not returned in their original packaging and resalable condition

Please review product dimensions, materials, weight, and shipping details carefully before purchasing supplier-direct, oversized, statement, or wall-mounted pieces.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly upon delivery.

If an item arrives damaged, defective, or incorrect, contact us within 5 calendar days of delivery at hello@gemstonefields.com. Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos of the item
  • Clear photos of the outer shipping box
  • Clear photos of the interior packaging
  • A clear photo of the shipping label

Please keep all original packaging and damaged merchandise until we review the claim and provide instructions.

Once we confirm damage, a defect, or a fulfillment error, Gemstone Fields will provide an appropriate resolution. Depending on the item and availability, this may include a replacement, refund, store credit, or return instructions.

Order Cancellations

We begin preparing orders as quickly as possible. If you need to request a cancellation or change, contact us immediately at hello@gemstonefields.com.

We cannot guarantee cancellations or order changes once an order has entered processing, been sent to a supplier-direct partner, or shipped. If an order has already shipped, it will be handled under the return policy above.

Questions

If you have questions about an item before ordering, including dimensions, color, material, care, or shipping, please contact us at hello@gemstonefields.com. We are always happy to help you choose a piece that feels right for your home or gift.